Account Representative

Aston Carter Pittsburgh, Pennsylvania
account representative representative insurance customer service team data manager management sales customer support administration administration support data entry
March 21, 2023
Aston Carter
Pittsburgh, Pennsylvania
Description: Your role as a Customer Service Representative will be to focus on providing the correct resolutions for both customer and the business. You will service insurance policies and claims and advise policyholders on agency standard insurance coverage. In this role, you are accountable for agency retention; cross-selling, and conducting in-depth policy reviews. You'll support all business needs as they may relate to the responsibilities of the business unit and support the Division Operations Manager in other duties and special projects assigned at the Manager s discretion.Services clients by answering product and service questions; proactively provide information relating to additional products and services as it relates to client needs.Maintains customer records by updating account information through Vertafore management system.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.Works with Insurance Sales team on new business matters and retention. Skills:Customer service, Customer support, Administration, Support, data entry, insurance coverage, Help desk support, problem solving, client support, assisting agents, Troubleshooting, Insurance, Service, Microsoft office, market data, Call centerTop Skills Details:Customer service,Customer support,Administration,Support,data entry,insurance coverageAdditional Skills & Qualifications: -- Customer Service -- Product Knowledge - Home, Car, and Business Insurance -- Attention to Detail -- Problem Solving -- Market Knowledge -- Documentation Skills -- Phone Skills -- Resolving Conflict -- Analyzing Information -- Multi-tasking -- Reliability -- Prior experience in professional office environment Experience Level:Expert Level Schedule: The schedule for this role is M-F 8:30am-5:15pm. No overnights and no weekends!!!THIS ROLE IS BASED OUT OF THE FACILITY IN PA AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE PITTSBURGH OFFICE. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address today s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit ~~~. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ~~~ or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Requirements:Allegis Group

Report this job

Similar jobs near me

Related articles