Remote Customer Service Rep

This is an opportunity to work remotely from your home and assisting callers with any questions they may have regarding the enrollment process for clinics to accept Medicare patients. This is a call center based position where you will be on the phone for the majority of your day.

Start Date: May 1st, 2023

Training Schedule : M-F, 8:00-4:30pm (training is 8 weeks long, no time off can be taken during this time)

Regular Schedule: M-F, flexible schedule

Responsibilities

• Answer inbound calls from clinics and physicians
• Respond to appeals inquiries
• Document review to ensure correct decision is being made
• Answer complex questions by reviewing the training manuals and researching solutions
• Provide up to date enrollment information to callers
• Document each call accurately in the system

Qualifications

• At least 1+ years' of call center experience
• At least 1+ years' work from home experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Experience working from home

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.