Supervisor

Summary



The Shift Lead is responsible for the overall quality assurance and customer assurance of the building or buildings in their assigned area. Plans, organizes and leads the work of employees so as to achieve Marsden quality standards, successful customer relations and account retention.



Core Responsibilities



Promotes a safe work environment at field accounts.



Completes regularly required Quality Assurance Inspections of all buildings in the area. Develops action plans based on the results of the inspection and presents those plans to Manager.



Reports any performance and conduct concerns to the Site Manager. Does not conduct progressive discipline with employees.



Manages employee job assignments to effectively distribute available resources to clean and maintain buildings within their assigned area.



Able to perform all positions within Scope of Work.



Utilizes available resources to train new employees with a focus on long-term retention and quality.



Supports, provides on-going training and leads employees with a focus on accountability and employee retention.



Secondary Responsibilities



Provides recognition to field employees.



Provides daily updates to the Site Manager.



Works with the Site Manager or leadership on account re-engineering projects and service reviews.



Reports any supply inventory shortage at account to the Site Manager



Conducts daily Crew Communications Meetings to discuss safety messages, special projects, and hot spots.



Assists cleaning additional areas when required due to staffing shortages.



Performs any and all duties as assigned.



Wash dirty laundry.



Business Conduct



Commits to behave in compliance with the company s values and Code of Conduct



Builds a culture of work safety and leads by example with one's own safe behavior



Treats co-workers with respect and approaches conflict with positive intent and professionalism



Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made



Ensures one's own compliance with the company's published Operations Standards



Financial Responsibilities



Skills Required



Good time management skills



Strong employee focus



Ability to work in a fast paced environment



Great communication skills



Skills Preferred



Knowledge of commercial floor care and floor care products.



Knowledge of cleaning procedures and practices.



Education and Experience Required



High School diploma or general education degree (GED)



Additional Eligibility Qualifications



Valid Driver s License, vehicle and proof of automobile insurance is not required.



Physical Requirements



Leads are regularly required to walk, stand, use their hands and reach. In addition, they will occasionally be required to sit, climb, balance, stoop, kneel, crouch and crawl. Leads are required to regularly lift and/or move up to 50 pounds.



Wages (min/max)



Leads are generally hourly employees. Hourly wages may range significantly depending on responsibility levels.



Position Type/Expected Hours of Work



Assigned hours based on scheduled offered.



Travel



Leads are not required to travel. A personal vehicle is not required to perform this job.



Work Authorization/Security Clearance (if applicable)



AAP/EEO Statement



Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.



Other Duties



Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.