LENS Response Specialist

Responsibilities

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  Providing timely and accurate responses to legal demands from global law enforcement authorities consistent with Microsoft’s lawful access policies, customer commitments, and applicable laws.
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  Management of sensitive legal escalations as part of a team of attorneys, product specialists and engineers.
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  Participation in the LENS emergency response team on-call rotation, which provides 24/7 support for emergency law enforcement escalations.
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  Engaging with government authorities and other CELA contacts to respond to process and policy questions, and to resolve legal document ambiguities.
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  Improving operational efficiencies by contributing to policies and procedures, and by providing feedback to engineering teams responsible for LENS-specific tools.
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  Demonstrates an understanding of mapping or how systems work and impact one another.
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  Collaborates with others who work with other teams (e.g., engineering, product groups) to ensure program processes are rigorous and executed efficiently. Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.
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  Collaborates with others to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.
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  Embody our culture and a demonstrated commitment to the company’s core values, including a commitment to high ethical standards, unquestioned integrity, and a commitment to advancing the company’s diversity & inclusion commitments.

Qualifications

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  Bachelors Degree in business or operations AND 2+ years work experience in program management, process management, process improvement OR equivalent experience
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  2+ years of experience handling law enforcement, privacy, security, incident response, and/or other investigatory requests in the government, telecommunications, or the technology industry as an investigator, responder, and/or paralegal
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  1+ years using advanced analytical, research and writing capabilities
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  US Citizenship

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  Strong, practical use of Microsoft Office products and competent at finding solutions to routine technical issues
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  Detail-oriented, well-organized, proactive solution based problem solver
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  Flexibility with multi-tasking functions in a dynamic environment and the ability to prioritize concurrent high-profile issues
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  Capable of accommodating fluctuations in work demands
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  Ability to understand a variety of technologies, business interests, and political and regulatory goals
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  Ability to work independently, pragmatically, proactively, and efficiently on a wide variety of tasks in a fast-paced environment
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  Ability to maintain availability for scheduled 24/7 emergency response program rotation
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  Prior experience handling law enforcement, privacy, security, incident response, or other investigatory requests either in the government, telecommunications, or the technology industry as an investigator, responder, or paralegal
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  Prior experience with privacy laws, data retention laws, and/or surveillance laws
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  CIPP privacy compliance certification, or the ability to obtain and maintain certification
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  Written and/or verbal proficiency in one or more of the following languages: Spanish and/or Portuguese
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  Familiarity with the technology industry and the impact of social media highly desirable
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  Opportunity to work non-standard hours. As a global team, LENS has a large window of core hours

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  Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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  Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.