Hotel Sales Manager
ABC Investments is searching for a Sales Manager Hilton Garden Inn Statesville Hotel experience is required.
Position Summary:
Develop and implement the total sales and marketing strategy of the hotel to ensure that revenue and room night sales goals are achieved; revenue, sales and marketing strategies are set; tactical plans are created and implemented; and that results are monitored and achieved.
Primary Responsibilities:
Prospecting
- Cold calls and sales calls- goal of 20 quality calls per week
- Prospecting to determine needs
- Solicitation by telephone directory, internet
- Development of all leads
- Pursue the local papers for any type of business, meetings, weddings, etc.
- Recommendations and referrals from existing accounts
- Contact various prospects lists, hotel vendors
- Site visits
- Tracking competitor reader boards
Servicing Accounts
- Always have completed sales convention kits made and easily available to give to clients
- Provide high quality products and service to guests
- Analyze ultimate potential of the account. Set specific goals for increasing the volume of business
- Listen to needs and obtain valuable operational information from each account in order to prepare accurate prep sheets and communicate the needs to the operational departments
- Handle clients complaints tactfully and expeditiously
- Suggest packages and alternate dates if during peak demand periods
- Check and replenish promotional material and promotional items
- Impress, train and educate accounts and their employees in the best way to utilize our property
- Complete sales contact reports and follow up call reports promptly for weekly review
- Keep accurate records and turn in reports for calls made, time worked, expenses, new accounts, new bookings, proposals, tentative and cancellations, sales contracts, BEO s
- Ensure that guarantee numbers are received 72 hours in advance of any function.
- Create banquet checks for posting of the account on the day of the function
- Send follow up service letters to all accounts
- Ensure that the meeting rooms as set as requested by the meeting planner, include diagrams whenever necessary
- Ensure that controls are in place for group events with alcohol, schedule appropriate security as required by the type of group
Company Relations
- Complete accurate daily sales reports and submit weekly
- Keep the office informed on complaints and praise concerning quality service
- Deploy new and effective sales methods and ideas
- Rush proposals and set up bookings and contracts promptly
- Coordinate and convey all details and information necessary to other hotel departments
- Complete a sales resume form on each group coming into the hotel, distribute at the weekly staff meeting
- Complete a weekly schedule of events of upcoming meetings and events, distribute at the weekly staff meeting
- Represent the company at function and meetings in a professional manner searching for new contacts and leads
- Record all new business on appropriate logs, files, collect business cards, check credit references on direct bill accounts
- Tours of the hotel and be informed of capacities for guest room commitments and maximums for meeting rooms.
- Participate as an executive manager in all staff meetings
- Other duties as requested or assigned
Education/Experience:
- Bachelor s Degree preferred
- Appropriate hotel experience of 5 years
- Minimum of 3 years progressive sales management experience
- Professional behavior and appearance
- Strong verbal and written communication
- Significant attention to detail
- Complete understanding of bottom line profitability and budget goals
Physical Requirements:
- Basic gross motor skills and mobility
- Minimal lifting and carrying
- Travel throughout hotel during shift
- Must be able to change activity frequently
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Our dynamic and growing company, ABC Investments & Management Co., offers many future opportunities for all of our employees. We currently have some hotels undergoing renovations as well as several new properties under construction and/or development. If you re willing to put our guests at the heart of everything you do this may be the perfect opportunity for you.
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person