Customer Service Representative

Now Hiring Customer Service Representatives in Norfolk County! Contract-to-hireThis role offers customer service professionals the ability to work alongside a leading Bank in the Greater Boston Area! This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement. Further, explore this exciting opportunity below Benefits of this Role: * Opportunity - Get your foot in the door with one of the top banks in Massachusetts * Growth - Streamlined growth and career pathing * Competitive pay - $19.50-$21/hr * Hybrid Opportunity - after proven performance and growth in the company * Excellent benefits - Health, Dental, Vision, 401k, tuition reimbursement, and more! Job Overview: * Service incoming customer calls following established policies and procedures in an efficient and quality manner * Ensure every transaction is processed correctly by confirming transactions with caller's to ensure a mutual understanding * Identify opportunities to grow customer relationships with the bank through referral programs * Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to the extent possible * Become a candidate to act as a peer coach for new-hire representatives * Communicate system issues promptly to management Qualifications: * Basic understanding of banking or finance preferred * Good communication, problem-solving, and organizational/time management skills required * Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance For questions, please feel free to contact me: Wayne [email protected] About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address today s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit ~~~. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ~~~ or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Requirements:Allegis Group