Selling Associate-Layton Hills
Victoria's Secret
Layton, Utah
selling
sales
selling
merchandise
brand
store
growth
customer loyalty
angel
email
maintenance
bras
team
May 7, 2023
Victoria's Secret
Layton, Utah
Description
- Drives store sales and growth by personally selling to customers
- Proactively engages with customers, reads cues and responds effectively
- Provides customers with the perfect bra fit by asking effective questions
- Converting returns, offers and other promotions into larger sales
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforces customer buying decisions at checkout and encourages purchase of additional items
- Recovers cash wrap selling zone and go-backs
- Builds customer loyalty by opening Victoria s Secret Angel Cards (US only) and through customer email and phone capture
- When assigned to processing and replenishment:
- Processes merchandise to be floor ready and maintains back room and under stock to brand standards
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
- When assigned to floorset activity:
- Executes floorset proficiently
- Understands and adheres to brand standards
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
- Driving top line store sales results and growing the business through action and productivity
- Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
- Creating customer awareness of programs available to them, (i.e. Victoria s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
- Setting personal goals and tracking individual and team performance to the goals
- Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
- Exhibits an authentic desire to exceed the customer s expectations
- Proven ability to meet or exceed goals preferred
- Demonstrates a sense of urgency
- Has a healthy, competitive spirit, while maintaining a team focus
- Is resilient and bounces back quickly from setbacks
- Pursues opportunities to take on more responsibility
- Seeks out coaching from leaders and peers to improve productivity; leads own learning
- Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
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