Front Desk/Check-Out Scheduler

LYNX Healthcare Spokane Valley
front desk customer service medical insurance front desk team calls receptionist lynx healthcare mission health triage
November 23, 2022
LYNX Healthcare
Spokane Valley
The Lynx Healthcare Mission

Our mission is to provide a full spectrum of high quality, wellness-oriented health care in an innovative, affordable, and customer service-oriented environment.

Lynx Healthcare is looking for a Front Desk/Check-Out Schedulerto join the team. We pride ourselves on providing amazing patient care and customer service. We submerge our staff into our shared value of "WE ARE HERE TO HELP".

*Job Overview*This front desk position requires a customer service-oriented attitude. You will be responsible for incoming clinic calls, routing calls to the appropriate department when needed, scheduling follow-up appointments, collecting co-pays, and patient check-out. Additionally, you may direct incoming patient triage calls to the appropriate provider-medical assistant team.

*Ideal Qualities:

  • Experience with EMR
  • Excellent communication and customer service skills
  • Able to multitask
  • Present a positive attitude and professional appearance
  • Willingness to be cross-trained as front desk receptionist
*Responsibilities and Duties:

  • Checks patient out after appointments and schedules patients for follow up appointments
  • Identify situations that require medical triage and route calls to the appropriate team
  • Verifies patient information and updates it, if needed
  • Provides patients with appropriate documents as indicated on checkout form
  • Competent with basic office equipment including computers, scanners, fax and phones
  • Provide back-up coverage as a front desk receptionist, if needed

  • Minimum of High School diploma
  • Previous medical office experience preferred
  • Strong customer service skills, strong understanding of HIPAA rules, medical terminology, organized, attention to detail
  • Flexible, organized, dependable, team player, eager to learn, ability to problem solve
  • Bilingual English/Spanish is a plus

Job Type:

From $16.00 per hour


  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 4x10
  • Day shift

Application Question(s):

  • What EMR Systems have you worked with previously?
  • Are you bilingual? If yes, what languages do you speak?
  • What is your desired Salary/Hourly range?


  • High school or equivalent (Preferred)


  • Medical receptionist: 1 year (Preferred)
Customer Service: 1 year (Preferred)
*EMR: 1 year (Preferred)

  • Pain management: 1 year (Preferred)

Work Location:
One location

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