Customer Support Specialist

CarMax: The ultimate professional destination!

Resolve customer issues while working for an industry leader

At CarMax Auto Finance, we prioritize the welfare of our customers and are dedicated to improving the car purchasing process. Our commitment to providing exceptional customer service is integral to our success as a leader in the industry. As a member of our team, you'll collaborate with various departments to address customer concerns, impart knowledge, and ensure that our customers are satisfied with their experience.

Learn and succeed as part of a team

This fast-paced setting requires a collaborative effort in achieving objectives. We are not your ordinary call center and strive to equip you with all the necessary resources to maximize your potential. Your role involves managing diverse customer service interactions with the utmost efficiency, necessitating the skill to establish rapport and comprehend customer requirements. We will operate in a concerted, knowledge-sharing community.

What you'll do:

• As a customer service representative, it is your responsibility to receive and attend to phone calls from customers, answering any questions relating to their account.
• Help customers understand their account by providing detailed information about its features and benefits, as well as any associated fees and charges.
• Collaborate with other teams or staff members as needed to address customer issues within the framework of company regulations and relevant legislation.

Improve customer experience with every interaction

Your success hinges on your ability to empathize with customers and maintain transparency in every interaction. Whether you're tackling challenging customer issues or accepting payments, you'll need to strike a balance between meeting their needs and meeting the metrics and expectations of your role. Working closely with other departments, you'll play a critical role in resolving customer issues and helping CarMax Auto Finance stay profitable.

Responsibilities:

As an independent worker, you will be responsible for a range of tasks related to vehicle sales, paperwork processing, appraisal assessments, and repair order management. You will be required to operate with minimal supervision while completing these diverse tasks

About CarMax:

With its honest, transparent, and high-integrity approach, CarMax revolutionized the auto industry and provided customers with an experience that they truly deserve. As a result, CarMax has become the largest retailer of pre-owned cars nationwide, with more than 200 locations.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For

CarMax, as an employer, ensures that all candidates are given an equal opportunity to be considered for employment. The basis of this selection is not influenced by factors such as race, religion, sex, sexual orientation, genetic information, national origin, disability status, or other legally protected characteristics.