Telephony Deployment Manager

Be unstoppable with us!
T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won t stop!

Job Overview

The SETC (Solutions Engineering Tech & Cloud) team provides support directly to TFB Sales, Engineers and Customers (Helpdesk to Helpdesk) through reporting (Network Coverage Analysis, Microsoft Analytics, Dialpad Analytics, Security Scores) and Deployment/Ongoing Support for much of the TFB Value Added Services portfolio (Dialpad, Microsoft Google, VMWare, etc.). The different levels allow for a team member to focus on simple to complex solutions/deployment depending upon the team members level of experience and technical expertise. The team is located in the Englewood, CO office. Travel for members of the team would be limited to customer on site visits (Exception only) and training for certifications required for TFB to maintain partner status (Microsoft/VMWare).

Assoc Cloud Support Engineers are subject matter experts in solution verticals and support customers, sales, and solution engineers via pre-sales consultations, deployments, enablement, troubleshooting & debugging, and lifecycle. Associates leverage their technical expertise within their solution vertical to assist peers and collaborate across product verticals. Will work with customers, vendors and peers to ensure the best possible customer experience by leveraging a high-level of technical acumen, a strong understanding of customer management and soft-skills, and the ability to create plans of action with clearly defined tasks and executables.

Job Responsibilities:

Education:

Work Experience:

Knowledge, Skills and Abilities:

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Colorado Pay Range : $77,800.00 $105,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn t have a corporate ladder it s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it s that shared drive to aim high that drives our business and our culture forward.

If you d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.