Ramp Agent

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Pay & Benefits: Pay of \$17.00 per hour to \$17.00per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale**. Opportunities for overtime and shift premiums. Benefits you\'ll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck*** * Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**** * Explore more Benefits you\'ll love: https://careers.southwestair.com/benefits * Explore our Benefits for paid time off / vacation, holiday, and sick leave: The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what\'s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines. Additional details: A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Duties and Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals Loads, unloads, services, guides, and directs Company Aircraft Receives and records Customer baggage, air freight, mail and company materials as required Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors Safeguards Customers\' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin Reviews cargo forms for accuracy and corrects forms as necessary Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures May perform