Customer Service Representative - Now Hiring

Description: Respond to customer's telephone, chat and e-mail inquiries in a 24x7x365 environment. Respond in a professional and pleasant manner in all interactions. Provide accurate information across all retail, business and concierge products and services. Offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly. Responsible for outbound calling projects when events or customer impacting system issues arise. Skills: customer service rep, CSR, insurance, customer service, processing, loan document, banking, health care, Customer service, Call center Top Skills Details: customer service rep, CSR, insurance, customer service, processing, loan document,banking,health care Additional Skills & Qualifications: Required Qualifications: - HS diploma or equivalent - 1+ year of previous customer service experience (restaurant, retail, etc. is acceptable) - Minimum 6+ months of prior call center experience (high volume inbound calls and performance metrics) - Experience being held to performance KPI's and metrics - Strong computer skills (40wpm or more in testing-will be working on dual screens) - Ability to multi-task and very detail oriented - Proven attendance and reliability Preferred Qualifications: -Associates degree or other higher education - 2-4+ years of previous customer service and call center experience -Previous financial services or banking experience Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.