Home Theater Agent Lead Installation Technician PT: Olympia WA

Geek SquadThe Geek Squad Home Theater Agent, travels via a company owned vehicle (Geekmobile) from the precinct to our client’s home and assist with the delivery, installation, repair, and haul away of home theater technology products and equipment. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. Geek Squad Home Theater experts, are responsible for completing fulfillment of intermediately complete work, while managing inventory and vehicle maintenance for our Geekmobiles in partnership with other Agents. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key ResponsibilitiesHelps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.Phone and in-person contacts with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.Provides timely updates to the client and store precincts.Manages inventory and Geekmobile maintenance.Provides feedback and training to store teams and assists in store stock repairs.Supports Geek Squad efforts to protect the world, one device at a time.Basic QualificationsExperience actively using and learning about home theater products6 months experience delivering, integrating and/or repairing consumer electronic products1 year experience in a customer service or in-home experience environment1 year experience in an electronics industryAbility to work a flexible schedule inclusive of holidays, nights and weekendsMaintain a clean driving record and hold state/local licensing as requiredBe able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of a team, with or without accommodationBe 21 years of age