Outpatient Staff Pharmacist

Job Objectives

The pharmacy's overall efficiency is supported by this program, which collaborates with the pharmacy manager to identify opportunities for optimizing financials, inventory management, and improving the overall patient experience.

Job Responsibilities/Tasks

Patient Experience

• Acknowledges patients and extends assistance with products and services, resulting in a congenial atmosphere. Handles patient issues promptly and replies to questions to ensure a satisfactory patient experience.
• Instructs and models customer service best practices for the team members to deliver a unique and delightful experience, covering interpersonal gestures such as greetings, eye contact, politeness, etc., and Walgreens' service traits like showing curiosity to identify demands, taking initiative to help clients, serving them until they are happy, promoting empathy and diversity, etc.
• Committed to delivering excellent patient experience by being proactive in identifying patients' needs. Encourages the use of healthcare services offered by Walgreens, such as patient consultation, medication management, drug therapy reviews, and clinical or wellness services.
• Participates in and supports events that highlight the different communities we serve as instructed by the Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.

Operations

• The specialist counsels patients and responds to their queries regarding medication usage, unwanted consequences, drug interactions, contra-indications, privacy of patient information, generic options, economical medication options, over-the-counter products, and refers to medical providers when needed to ensure that proper medication usage is followed, health requirements attended to, and satisfaction with the service provided.
• Compounding, medication management, drug therapy reviews, and verification are among the various functions that a pharmacist performs.
• Ensuring the accuracy of medication review, interpretation, and dispensation
• necessitated by workload.
• Validates that the pharmacy complies with regulations, company policies, and standards, fostering uninterrupted operation. Collaborates with the pharmacy manager to establish protocols that streamline the pharmacy's workflow, such as assigning roles, coordinating activities, and encouraging feedback from team members. Assumes accountability for opening and closing functions and conducting shift changes.
• In order to properly fill prescriptions, the Product Review/Retail Fill Process Pharmacist must combine the Good Faith Dispensing policy with applicable controlled substance laws at both state and federal levels.
• Keeps current with the latest developments in pharmacy-related computing systems, such as billing, inventory management, and point-of-sale registers, to enhance the overall efficiency of pharmacy operations.
• The key aim is to ensure insurance claims are handled precisely, tackle issues faced by patients, and dodge any payment rejections by liaising with insurers and healthcare providers as well as participating in third-party assessments.
• Verify patient allergies to prescribed medications and suggest alternative medications to prevent adverse reactions.
• Conducts health services such as immunization, diagnostic evaluations, disease management, and other wellness activities.
• Assists the pharmacy manager in reviewing performance indicators related to pharmacy finances, customer satisfaction, and pharmacy asset protection.
• Utilizes community outreach initiatives as a means of promoting the pharmacy's services, increasing revenue, and facilitating improved health outcomes for patients.
• In virtual domains, follows explicit company procedures and guidelines when reviewing products.

For an organization to succeed, it must have an effective people management plan. Such a plan should include strategies for employee development, recognition, and retention

• Collaborates with the Pharmacy Manager in the appointment and development of personnel. Coaches and supports staff members by providing useful suggestions, monitoring customer service interactions, and promoting the advancement of team members.
• Facilitates cooperation and inspires team members by defining targets, monitoring their advancements, and promoting a collective vision.

Professional training programs can help individuals to become experts in their domains

• Remains knowledgeable and holds required licensing/credentialing/certification as
• According to federal and state regulations, clinical services must be made available.
• Demonstrates a commitment to continued education and professional development by regularly reading pharmacy resources and staying informed of industry developments. Continuously seeks to improve their performance by implementing effective retail and management strategies.
• To work for the Company, it is necessary for employees to have essential certifications, education credits, and training.
• Is dedicated to enhancing one's career prospects by assessing their own abilities, asking for constructive feedback, and utilizing the guidance of mentors, such as the chief pharmacist and store supervisor.

Communications

• By conveying the latest corporate health and wellness services or strategy details to the pharmacy crew, the Pharmacy Manager and Store Manager can achieve greater success.

About Walgreens and WBA

Walgreens' role as a neighborhood health destination is one of its most crucial features, with nearly 10 million customers seeking care from the store each day. Walgreens pharmacists form an important part of the U.S. healthcare system, providing a diverse range of health and pharmacy services to improve care accessibility and enhance medical care for medically underserved populations. Walgreens is dedicated to providing its patients and customers with a genuine omnichannel experience that combines highly advanced digital platforms with fully integrated physical locations. By using the latest technology, Walgreens delivers high-quality healthcare products and services to communities across the country.

Basic Qualifications

• The minimum qualification required for the role is a degree in Pharmacy or equivalent from an accredited educational institution.
• Once an applicant has met all the requirements and passed the necessary exams, they must apply for licensure through the appropriate state licensing board.
• Having a working knowledge of prescription dispensing activities that evinces familiarity with the current state and federal controlled substance laws.
• If selected, the candidate must either be a certified immunizer or become one within the first three months of employment.

Preferred Qualifications

• To be eligible for this position, candidates should have no less than one year of experience as a retail pharmacist and exhibit proficiency in fulfilling responsibilities related to prescription filling and verification, legal compliance, pharmacy operations, software and technology, and insurance processes.

We believe in fairness and impartiality, which led us to offer employment opportunities to candidates, including those who are veterans or have disabilities.

This employment position will continue to remain available until a suitable candidate is successfully recruited

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