Outdoor Project Consultant

Lowe's is hiring for Outdoor Project Consultant

What You Will Do:

At Lowe's, all employees are expected to deliver top-notch customer service and maintain a store that is clean, organized, and stocked with essential products:

• When you visit Lowe's, you can expect to be assisted by knowledgeable and courteous staff who will listen to your needs and provide helpful solutions for your home improvement projects.
• Validation of loading tickets and precise handling of orders and deliveries is key to providing customers with the expected level of service, delivery reliability, and timely receipt of their merchandise.
• Ensuring that safe working practices are carried out every time can significantly minimize the risk of accidents occurring within the workplace.

As the face of Lowe's, the Outdoor Project Consultant holds a significant responsibility towards our customers. By facilitating their selection of the right products, ensuring accurate quotes and price labels, and meeting their needs, this associate plays a vital role in enhancing the customer experience. Outstanding customer service delivery is also an essential aspect of this role and requires active listening, utilizing product knowledge to provide effective assistance, and assisting with merchandise loading. Any safety or security concerns must be reported swiftly by the Customer Service Associate.

The duties and responsibilities of a Outdoor Project Consultant will differ depending on the department he or she is assigned to. These could include working in areas such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Candidates applying for a position as a Customer Service Associate can expect to be placed in any of these departments depending on their qualifications and the needs of the company.

Travel Requirements:

Regular travel is not a prerequisite for the role, but there could be some instances where traveling may be necessary, such as attending meetings, training sessions or providing assistance to other stores.

The ideal candidate should have a solid understanding of the industry as well as an unwavering commitment to continuous learning and improvement. We want individuals who are willing to take on challenges and push themselves out of their comfort zones in order to achieve success:

• Normally, full-time employees are scheduled for 39 to 40 hours, and part-time employees are scheduled for up to 25 hours per week. However, additional hours may be necessary depending on the store's needs.
• Any day of the week, including weekends, you will be required to be available in the morning, afternoon, and evening.
• Those seeking employment must have the physical capacity to participate in prolonged standing, sitting, and other job-related activities.
• For particular store locations, Greeter departments utilize CSAs who are expected to lift at least 10 pounds without help and may lift heavier items with or without assistance.
• To work in any department other than Greeter roles, CSAs must have the physical capacity to lift a minimum of 25 pounds independently and could have the potential to lift weights exceeding 25 pounds with or without aid.

Developing a clear vision and setting attainable goals is essential for success:

Minimum Qualifications:

• Six months of practical knowledge when it comes to using a computer, including skills like typing, searching for data, modifying information, and generating output.
• Acquired six months of hands-on experience in using commonly used retail technologies like smartphones and tablets.
• Fulfillment of legal mandates by acquiring sales-related licenses or registrations.

Preferred Qualifications:

• I possess 6 months of practical experience in sales, where my primary duties include recognizing and pushing items that align with the customer's needs. This includes promoting credit cards, add-on items, installations, and explaining product features, advantages, and warranties.
• While working in retail for half a year, I have developed proficiency in handling customer complaints, resolving conflicts, and greeting customers in a welcoming and approachable manner.
• Fluency in multiple languages, if useful for the business.
• In order to sharpen skills and overall understanding of the tasks at hand, it is imperative to invest time and effort into obtaining a certification in a trade related to a specific department such as hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials.

Lowe's acknowledges the importance of diversity and inclusivity in the workplace and is committed to creating a work environment that is inclusive and welcoming to all employees and potential employees.