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EnerBank Customer Relations Coordinator

Regions Bank Bluff Park, AL
customer relations relations coordinator complaints customer relations relations written home improvement contractors loan procedures strength drive
April 16, 2024
Regions Bank
Bluff Park, AL
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At EnerBank, the Customer Relations Coordinator is responsible for logging and assigning borrower complaints, ensuring that the appropriate written responses are provided to borrowers regarding complaints.
EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.
Primary Responsibilities
- Documents and tracks customer complaints in appropriate systems
- Utilizes good judgment while following set procedures and workflows to assign verbal/written complaints
- Coordinates the resolution of complaints by working with other departments within the bank including Customer Relations & Client Services
- Researches customer complaints, which will include verbally contacting the borrower and/or contractor
- Monitors complaint records to ensure all active complaints have a next follow up date and an assigned next step
- Communicates professionally with borrowers and/or contractors
- Assists with updating and maintaining Complaint Resolution Procedures
- Ensures that all borrower correspondence is properly scanned and filed in electronic loan files
- Performs tasks as part of a team with the Customer Relations department
- Performs miscellaneous projects as assigned
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
- High School Diploma or GED
- Three (3) years of customer relations or related experience
Skills and Competencies
- Excellent verbal and written communication skis
- Strong computer skills, including Microsoft Office Suite
- Strong organizational and time-management skills
- Strong typing skills with an emphasis on speed and accuracy
his position will work a hybrid schedule with a combination of in-office and remote work located in Birmingham, Atlanta, Tampa, or Salt Lake City.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
$42,000.00 USD
$50,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Location Details
Riverchase Complex North Building
Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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