Customer Service Advisor

CarMax: A promising career awaits!

Resolve customer issues while working for an industry leader

CarMax Auto Finance is an organization that values customers' satisfaction above everything else. Our team is dedicated to creating a seamless car buying experience through exceptional customer service and innovative solutions. As an employee, you will work alongside various departments to resolve customer inquiries while also educating them about their accounts, ensuring that customer service is always the main priority.

Learn and succeed as part of a team:

In this dynamic setting, working together is vital to meet targets. Our call center differs from traditional ones by ensuring that you have access to the best resources and training available. You'll tackle a range of customer service issues, working to establish rapport and provide tailored solutions. Our team-oriented philosophy emphasizes collaboration and collective learning.

What you'll do:

• The role of a customer service assistant is to offer solutions to customer account problems, and coordinate with management if necessary to bring resolution.
• Document all interactions with customers in inter-company systems to ensure accurate record-keeping and easy reference in the future.
• Collaboratively work with other departments or personnel to resolve customer disputes within the boundaries of company policies and applicable laws.

Improve customer experience with every interaction

Achieving success in your role requires demonstrating empathy for customers and maintaining transparency in every interaction. As you navigate intricate customer issues and manage payments, it's critical to find a balance between meeting both their needs and the performance expectations and metrics of your job. Through partnership with other teams, you'll address customer concerns and support the financial objectives of CarMax Auto Finance.

Responsibilities:

Your role will be quite diverse, involving the management of a range of tasks with limited supervision. You will be required to facilitate vehicle sales and accurately process all related documentation. Your responsibilities will also include appraising vehicle condition and managing repair orders

About CarMax:

CarMax set out to deliver an exceptional car buying experience to its customers, and that's precisely what they did. By incorporating honesty and transparency into their business model, CarMax quickly became the largest pre-owned car dealer in the country, with over 200 locations.

With a dedicated workforce of more than 25,000, we are able to deliver exceptional service to our clients. We prioritize our employees' growth and achievements, both within our organization and beyond. Our unwavering commitment to diversity and training initiatives has resulted in our recognition as one of the FORTUNE 100 Best Companies to Work For

CarMax prioritizes equal employment opportunities for all candidates, irrespective of their gender, religion, race, disability status, sexual orientation, or national origin. The evaluation process is based solely on qualifications and the candidate's ability to perform the required role.