Senior Zendesk Business Systems Analyst

Employment Type: [[jobType]]

Work Location: Work from Home, Any State

Position Title: Senior Zendesk Business Systems Analyst

Requisition ID#: 53224

Senior Zendesk Developer / Business Systems Analyst

We are looking for a Senior Business Systems Analyst with at least 1+ year of hands-on experience supporting the Zendesk application. In this role you will be primarily responsible for the daily operations / ongoing support as well as defining and maintaining the future roadmap of Zendesk. This role will facilitate changes in Zendesk that focus on improving business processes and streamlining business operations. The goal is to ensure an intuitive and quality user experience. You will solve business problems by analyzing requirements, understanding application configuration, mastering customization capabilities, and recommending strategic solutions to meet business requirements.

What You Will Do :

• Design, build and drive the adoption of communications and collaboration solutions based on Zendesk
• Create proof-of-concepts to demonstrate functionality and features according to business needs
• Act as champion for optimizing user experiences and leveraging best system practice
• Manage solution scope, testing, training, and key performance indicators
• Train and assist Support teams in performing application administration & support
• Maximize value of application investments through feature activation and adoption
• Stay informed on application features and enhancements
• Be the resident expert on features and functions of supported applications
• Stay current on the Zendesk roadmap and work closely with the vendor to communicate our needs

To Be Successful You Will Have:

• Bachelor's degree in a technical field with 5+ years' experience as a senior level Business Analyst or Solutions Consultant and preferably 1 year on Zendesk
• Sound business/technical knowledge of the Zendesk application with full understanding of the product roadmap and future state capabilities
• The ability to communicate effectively with all levels of staff and management both verbally and in writing. Demonstrated presentation and training skills
• The ability to work independently and collaboratively to organize and manage multiple projects from inception to completion between cross functional teams with a focus towards business usage and practices
• The ability to multitask and prioritize multiple stages of a project efficiently

In Return, You Can Expect:

• The opportunity to work with world-leading companies, opening the door to limitless opportunities.
• Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".
• The position will allow you to further develop your Zendesk skills as well as refining your ability to be a productive, effective Business Systems Analyst. In this fast paced, dynamic environment you will have the opportunity to branch out and learn other exciting SaaS based applications across the entire portfolio of Enterprise Applications.

Our People are Our Pride – Benefits and Perks

• Expected Compensation: $70,000 - $82,000/yr. DOE
• Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs
• Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday
• 401k with company match
• Free access to Lionbridge's Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
• Career guidance with learning and development opportunities along the way, backed by Lionbridge's Internal Mobility and Referral Bonus programs

About Us:

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at for assistance.